Implementation Project Manager

About the role:

Responsibilities:

• Project Management & Issue Resolution Build project plans with clear milestones, due dates and hold customers as well as internal partners accountable to achieving those objectives Proactively project manage the implementation process end-to-end to achieve target timelines and goals Partner with the appropriate internal and external teams to align on key milestones and workflows Identify any blockers that could delay an implementation; partner with the appropriate internal and external teams to resolve Collaborate with internal stakeholders to define project scope, goals, and deliverables, and manage expectations throughout the customer journey
• Build project plans with clear milestones, due dates and hold customers as well as internal partners accountable to achieving those objectives
• Proactively project manage the implementation process end-to-end to achieve target timelines and goals
• Partner with the appropriate internal and external teams to align on key milestones and workflows
• Identify any blockers that could delay an implementation; partner with the appropriate internal and external teams to resolve
• Collaborate with internal stakeholders to define project scope, goals, and deliverables, and manage expectations throughout the customer journey
• Data Exchange & System Setup Support our largest customers as they familiarize themselves with our data model and import requirements Comfort with APIs, integrations, or system configurations - enough to manage and communicate with product/engineering teams
• Support our largest customers as they familiarize themselves with our data model and import requirements
• Comfort with APIs, integrations, or system configurations - enough to manage and communicate with product/engineering teams
• Customer Experience Ensure your customers are set up to achieve their first value with Medallion Be a champion of our customers; identify opportunity areas and create tight feedback loops between our customers and internal teams
• Ensure your customers are set up to achieve their first value with Medallion
• Be a champion of our customers; identify opportunity areas and create tight feedback loops between our customers and internal teams
• Process Improvement & Collaboration Proactively identify gaps in current implementation process Drive development of processes and resources as needed to support implementation team’s goals of scalability while maintaining strong customer NPS Foster a culture of collaboration, accountability, and excellence within the overall team at Medallion, promoting a positive work environment and driving team cohesion
• Proactively identify gaps in current implementation process
• Drive development of processes and resources as needed to support implementation team’s goals of scalability while maintaining strong customer NPS
• Foster a culture of collaboration, accountability, and excellence within the overall team at Medallion, promoting a positive work environment and driving team cohesion

Qualifications:

• 5+ years of experience in implementation and/or project management, specifically leading complex SaaS implementations
• Prior experience at a B2B SaaS startup, ideally in health tech, digital health, or healthcare operations
• Proven experience managing enterprise-level projects in a complex organizational environment, with a track record of successful technical project delivery
• Proven track record of leading end-to-end client implementations
• Exceptional client-facing communication: executive presence, ability to lead stakeholder calls, be the technical translator
• Experience with SaaS configuration (integrations, APIs, workflows, permissions, reporting)
• Proficiency with project management tools like ClickUp, Jira, and Asana
• Strong problem-solving and decision-making abilities, with a focus on driving results and achieving project objectives
• Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain effective relationships with stakeholders at all levels.
• #LI-Remote
• We prioritize candidate safety. Please be aware that official communication will only come from @medallion.co email addresses.