Implementation Project Coordinator – 12-month FTC

• Coordinate day-to-day implementation activities, ensuring responsibilities, deadlines and next steps are clear to customers and internal stakeholders.

• Partner with the Project Manager to maintain project plans and documentation, communicate progress, and escalate risks, dependencies, delays and proposed scope or timeline changes for resolution. • Guide customers through their implementation journey by providing clear, timely and professional communication about requirements, milestones and timelines.

• Set up and maintain detailed project plans, including key milestones, dependencies, action items and target dates.

• Monitor project progress and follow up proactively with customers and internal stakeholders on outstanding actions or information.

• Maintain accurate project records, including decisions, meeting notes, action items, status updates and other relevant documentation.

• Support the Project Manager in tracking changes to project scope and timelines, communicating potential impacts and escalating decisions as needed.

• Identify and document project risks and issues early, supporting the Project Manager and relevant stakeholders with timely resolution.

• Use project management and collaboration tools to track performance, maintain visibility and report on key milestones.

• Work closely with Sales, Customer Success and other internal teams to support smooth transitions throughout the customer journey.

• Develop a strong understanding of Mindbody products, implementation processes and project management best practices.

• Contribute to improvements in implementation processes, tools and customer experiences by sharing observations and ideas with the team.

Skills & Experience

• Exceptional written and verbal communication skills, with the emotional intelligence to engage effectively and professionally with customers and internal stakeholders.

• Strong organisational skills and attention to detail, with the ability to maintain accurate project information and manage multiple priorities.

• Excellent relationship-building skills, with the ability to establish trust, maintain composure under pressure and respond proactively to customer concerns.

• A strong sense of ownership and accountability, with a consistent focus on following through and achieving results.

• The ability to identify risks, anticipate next steps and escalate concerns appropriately.

• Effective problem-solving skills and a willingness to ask questions, seek guidance and learn.

• Comfort working in an ambiguous, collaborative and fast-paced environment.

• Previous experience using project management or collaboration tools is beneficial but not essential.

• Experience in customer service, administration, coordination, onboarding or a similar environment would be beneficial.

• A strong interest in developing a career in project management and customer implementation.

Have We Piqued Your Curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about your potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do notdiscriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected characteristics.

Note: This is a full-time 12-Month contract. Must be eligible to work in and based in Australia.

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.