Implementation Officer (Delta)

2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) Proven track record of successfully onboarding customers to software platforms and driving product adoption Excellent communication and presentation skills with ability to train diverse audiences Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes Technical aptitude and comfort with software tools Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)

Experience creating training materials, documentation, or knowledge base content Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices The candidate should be based in Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie About You You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions Achieve a 4.5+ average rating score on post-onboarding surveys. Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.

You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process A preliminary phone call with the recruiter.

An interview with the hiring team.

An interview with a member of our executive team.

Moniepoint Inc. is an equal-opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.