Implementation Manager, Strategic Workforce Planning

Delivery & quality

(Qualitative) customer feedback (e.g. CSAT, customer sentiment) on satisfaction with implementation team

Milestone adherence rate; on-time go-live; change-request ratio

UAT / validation pass rate

Escalation rate & RAID closure rate

Adoption & value realization

Degree of self-sufficiency, maturity & independence of client user cohorts (admins, business leaders, team leaders, etc.); training completion & proficiency

Time-to-first-business outcomes; deployment of priority features/use cases; usage by target personas

Strategic adoption metrics, e.g. degree of success criteria achieved; level of executive buy-in

Data & integrations

SIT pass rate

Time-to-data availability; freshness & completeness; API success/error rates; taxonomy/skills alignment

Handoff

Completeness/clarity of documentation, runbooks, and the post-implementation success plan (renewals/expansion remain with AE/AM; ongoing success sits with the designated post-implementation owner)

CSM handover success rate, e.g. cutover success; first-30-day incident volume; time-to-exit hypercare

What you'll bring

Proven experience leading complex SaaS implementations with multiple stakeholders, workstreams, and executive visibility

Strong project and program management skills, including planning, dependency management, risk tracking, change control, and stakeholder communication

Experience coordinating technical implementation activities such as identity setup, integrations, data mapping, testing, and go-live readiness

Ability to facilitate workshops, deliver training, and support customer adoption across a range of business and technical audiences

Excellent written and verbal communication skills, with the ability to present clearly to both project teams and senior stakeholders

Deep subject-matter expertise with strategic workforce planning, skills intelligence, HR technology, or related workforce transformation domains

Experience with PMO software

Working knowledge of APIs, data integrations & ETL processes; data wrangling in support of enterprise software implementations

German language ability — helpful in supporting current EMEA customers

French language ability — a plus, though not required (no current French customers)

TalentNeuron is the global leader in workforce and labor market intelligence. Our solution combines external labor market data with internal workforce insights to power strategic workforce planning (SWP), skills analysis, location strategy, DEI initiatives, and talent acquisition.

We ingest millions of global data points across 96% of the world’s GDP and deliver insights through SaaS, data delivery, and expert advisory services—helping the world’s leading enterprises plan, build, and deploy the workforce of the future.

Humanity First – We lead with empathy, kindness, and respect.

Customers at the Core – We deeply understand client needs and deliver exceptional value.

Diverse Minds, One Team – We collaborate, debate, and succeed together.

Pioneering Innovation – We take risks, learn fast, and drive change.

Resilient Perseverance – We solve problems creatively and own our commitments.