Implementation Manager

Experience leading customer implementations, onboarding programs, change-management initiatives, or similarly complex projects.

Strong project and process management skills, with a record of keeping multiple stakeholders aligned and accountable.

Excellent customer communication, facilitation, education, and training skills.

The ability to translate unfamiliar or technical concepts into clear, practical guidance.

Comfort working with customer data, file transfers, system integrations, and technical partners.

Sound judgment and the ability to anticipate risks, manage competing priorities, and escalate issues early.

Confidence working cross-functionally and influencing people without direct authority.

Curiosity and the motivation to develop deep expertise in ICHRA, also known as CHOICE, and the broader benefits industry.

Benefits, HR technology, payroll, or healthcare experience is helpful but not required.

We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:

30 minute video meeting to talk through your background and interest in Thatch

30 minute video meeting with the hiring manager to dive deeper into your experience and the role

30 minute video meeting to meet 2-3 members of the team

30 minute video meeting with our founders to discuss your approach to culture and our operating principles

We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.