Implementation Manager

We are looking for an experienced Implementation Manager to lead the customer implementation process from start-to-finish. In this role, you will be responsible for onboarding new customers to the AspireIQ platform. You will build strong relationships with key stakeholders with the goal of providing a seamless implementation process and exceptional customer service throughout the cycle.

You will partner closely with prospective and new customers to understand their objectives, map their priorities, and build out an implementation plan that is tailor-fit to ensure they achieve success on our platform.

Manage a portfolio of multiple projects at a time. This includes overseeing project deliverables and proactively identifying risks

Own the project management and successful execution of client implementations

Serve as the primary project escalation point of contact

Ensure alignment across all teams, internal and external

Build, maintain, and track project timelines in order to deliver on-time, in-scope, and under-budget deployments

Collaborate with Sales, Engineering, Support, and Customers Success Managers to ensure a smooth and successful customer experience from kick-off to go-live

Contribute to our scale efforts by improving our project management and delivery operations processes and contributing to our best practices

Operate independently in a fast-paced, ambiguous environment with minimal oversight

Contribute to the growth of our partner ecosystem by enabling, supporting, and co-delivering with implementation partners

3-5+ years in a customer-facing project manager, technical program manager, or management consultant role in the SaaS industry

You can clearly articulate a typical SaaS implementation methodology and have experience in professional services delivery

Experience running complex technical projects, Web Development and UTM Tracking,, user acceptance testing, quality assurance and software release processes

You are a persuasive, results driven customer influencer with outstanding interpersonal skills

You’re an exceptional verbal and written communicator

You have escalation management skills and are comfortable navigating difficult conversations

You are able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software

You are a team player who can work effectively in teams of technical and non-technical individuals. You are skilled at collaborating with diverse teams

You can learn and drive outcomes with minimal supervision

You excel at managing complexity, staying highly organized, and keeping track of details without feeling overwhelmed

You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues

Aspire is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all. Please apply to this role if you feel you are a good fit, regardless of your race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other perceived limiting factor. We welcome applicants from all walks of life.

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