Implementation Lead - Customer Impact

Monitor product utilization, and engagement; identify barriers to success utilization and develop strategies to increase value realization.

Educate current and prospective customers on how Augintel can improve outcomes, increase efficiency, and transform practice.

Serve as the primary customer advocate and account lead, acting as the primary liaison with Sales to support customer success, identify growth opportunities, and drive subscription renewals.

You are ready to roll up your sleeves and become an expert in our product so you can help customers achieve success with it.

You thrive in an iterative, fast-paced startup environment.

You are deeply curious about people—what drives them, what frustrates them, and what they need. You naturally seek to understand the humans behind every challenge, whether they are executive leaders, frontline users, or IT stakeholders. You go beyond understanding users; you become their advocate, bringing their perspectives into conversations where they might otherwise be missing and ensuring their needs remain central to decision-making.

Augintel is proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and backgrounds leads to a stronger workplace and a better product for our users. This is something we value deeply, and we encourage everyone to join us in transforming how human services agencies support children, families, and communities.