Head of Practice

· Serve as a close strategic advisor to the CEO on company direction, market priorities, product strategy, partnerships, and emerging industry trends.

· Bring a system-level child welfare perspective to executive decision-making.

· Help ensure that Augintel’s mission remains central to its business decisions, product development, customer relationships, and growth.

· Advise leadership on changes in child welfare policy, funding, technology, workforce conditions, and agency priorities.

· Participate in selected executive, board, customer, and partner discussions.

· Build trusted relationships with child welfare commissioners, secretaries, directors, deputy directors, legislative leaders, and policy staff, as well as federal child welfare leaders.

· Partner with Head of Sales on account development and strategy plans for state and local agencies.

· Communicate effectively with state legislatures and other government stakeholders about child welfare practice, innovation, technology, and responsible AI.

· Represent Augintel in policy discussions, briefings, hearings, roundtables, and industry forums.

· Navigate public-sector, political, and organizational complexity with credibility, diplomacy, and sound judgment.

· Serve as Augintel’s senior internal expert on child welfare practice, policy, operations, and frontline workflows.

· Advise Product and Engineering teams on the needs of caseworkers, supervisors, managers, and agency leaders.

· Review product concepts, features, messaging, and customer strategies to ensure they are credible, useful, and grounded in real-world agency needs.

· Support Customer Impact team in helping customers translate Augintel insights into practice improvement, policy decisions, supervision, and operational change.

· Partner with the CEO to identify opportunities in adjacent social services markets.

· Help evaluate potential opportunities in behavioral health, juvenile justice, homelessness, public benefits, disability services, aging, and other human services sectors.

· Assess the workflows, policy environments, data challenges, and unmet needs of new markets.

· Support the development of market-specific use cases, value propositions, partnerships, and go-to-market strategies.

· Participate in strategic customer and prospect meetings where senior practice expertise can strengthen the relationship.

· Serve as Augintel’s principal public representative alongside the CEO and Head of Customer Impact.

· Represent the company and present at conferences, association meetings, policy forums, webinars, customer events, and industry gatherings.

· Develop white papers, articles, policy briefs, blogs, presentations, and other thought-leadership materials.

· Help establish Augintel as a trusted authority on child welfare practice, narrative data, and the responsible use of artificial intelligence in social services.

· Build relationships with national, state, and regional child welfare advocacy organizations.

· Develop a broad ecosystem of child welfare partners, including technology vendors, consulting firms, system integrators, researchers, universities, foundations, associations, and service providers.

· Identify opportunities for joint initiatives, research, publications, conference presentations, proposals, and strategic partnerships.

· Help position Augintel as a credible, mission-aligned participant in the broader child welfare community.

The ideal candidate is a respected senior child welfare or health and human services leader with deep practice expertise, strong executive presence, and exceptional relationship-building skills.

Strong candidates may have served as a state child welfare commissioner, cabinet secretary, agency director, deputy director, chief of staff, senior policy leader, association executive, advocacy leader, or consultant with significant child welfare experience.

The successful candidate will be mission-driven, credible, strategic, collaborative, practical, diplomatic, and forward-looking. This person must be able to influence senior leaders, communicate with clarity and authority, and connect child welfare practice with product strategy, market development, and responsible innovation.

This is a distinctive opportunity for an accomplished child welfare leader to help shape the future of social services technology and ensure that artificial intelligence is applied responsibly, practically, and in service of better outcomes for children and families.