Oversee the design, development, testing and deployment of our custom solutions across the team
Partner with the project managers, solution architect, account management, customer success managers and technical account managers to gather requirements and translate them into infrastructure solutions
Work with the product and engineering teams when assessing and creating jointly developed solutions involving in-product and custom development.
Guide the team on development of their projects ensuring security and compliance
Identify opportunities to streamline processes, enhance reliability, reusability, and improve performance across the infrastructure ecosystem
Experience in Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi
Experience with CI/CD pipelines for Cloud Deployments
Efficient with programming languages (Python, JavaScript, bash, powershell, C#)
Managing code repositories and performing peer code reviews for each team member
Proven success utilizing agile development methodologies to efficiently deliver robust solutions while consistently meeting client deadlines.
Assist with proof of concepts for strategic and enterprise customers
Work side-by-side with customers to design, diagram and document complex integrations or proof of concepts then build and deploy said designs.
Ensure completion of documentation, training guides, and other customer-facing content.
Requirements
5+ years of experience managing and leading engineering and operations teams in complex enterprise environments.
Demonstrated experience developing and implementing technical solutions and process changes in highly complex infrastructures, including collaboration with solution architects, engineering teams, and customer success teams.
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Proven ability to prioritize, plan, and execute multiple projects in parallel while supporting a production environment.
Proven experience translating ambiguous customer requirements into actionable technical solutions
You are proficient with any of: C#, Node.js, Powershell or Rust
You are proficient with deploying cloud solutions on AWS or Azure (preferred)
You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing
You are exceptionally organized and a project manager at heart
Understanding of Object Oriented Programming concepts
You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated
You have excellent communication skills and are comfortable leading meetings with customer executives and analysts alike
You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel
You are curious about complex systems and a natural problem solver
Benefits
Hybrid setup
Family Medical Insurance Cover
Life Insurance
Daily Meals - onsite
Reimbursable Flexible Benefit
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status
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About Keywords Studios
Video Games13000 employeesFounded 1998
Provides technical and creative services for video game developers.