Implementation Engineer at i3 Verticals — Shreveport, USA | Base Career

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Summary Of Position

An Implementation Engineer – JusticeTech works closely with customers to understand their requirements and configure our software solutions to meet customer needs.

The Implementation Engineer - JusticeTech should have a deep understanding of the products and software process being implemented for our customers and be able to speak to how the solution works and how it relates to the customer’s business processes.

The Implementation Engineer – JusticeTech is accountable for the successful implementation and testing of customer solutions and will regularly interact with internal and external stakeholders.

The Implementation Engineer – JusticeTech works closely with other Implementation Engineers, Data Engineers, Developers, Product Owners, and the Project Manager to ensure successful delivery of the implementation.

Essential Duties & Responsibilities

Reviews contracts for understanding and adherence to the scope of work
Consults with and partners with internal and external stakeholders to understand customer’s business processes
Confirms environmental requirements and access
Analyzes current state and future state to ensure features and functionality meets scoped requirements
Installs databases and software and configures the solution to meet the customer’s needs
Sets up and conducts solution demonstrations
Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
Trains and/or assists with client/end-user training
Provides client support during testing, go-live, and post-go-live
Resolves issues/bugs
Migrates solution to production and performs post-production review
Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting
Works with Support to transition customer solutions to the maintenance phase
Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
Facilitates internal and external meetings

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear.

The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.

The employee is occasionally required to stand; walk; sit; and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

The noise level in the work environment is usually low to moderate.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Implementation Engineer

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Summary Of Position

Essential Duties & Responsibilities

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Minimum Qualifications (Education And Experience)

Preferred Qualifications (Education And Experience)

Physical Demands And Work Environment

About i3 Verticals

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