greenhouse
Implementation Engineer, Customer Support (APAC)
Bitwarden
Remote, AUS
Full-time
Mid
Remote
Discovered 2 weeks ago
BitwardenLinuxWindowsmacOSDockerKubernetes
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RESPONSIBILITIES
- Functioning as a Subject Matter Expert (SME) for Bitwarden and the entire product portfolio
- Leading proof-of-concept trials with customers, new deployments, and/or integrations of Bitwarden containerized services
- Advising customers on industry best practices for the full stack of Bitwarden
- Working with enterprise customers to solve issues and/or look ahead to identify solutions to situations they may face in the future
- Providing superb guidance and assistance for each business prospect or customer’s implementation of Bitwarden, integration with the rest of their technology stack, and general security
- Collaborating with Sales, Engineering, and Product associates
- Assist in planning, developing, and presenting live technical product demonstrations showcasing best practices scaled to the customer’s use-case
- Document and share customer feedback from collaborative sessions to help the Bitwarden team exceed expectations
WHAT YOU BRING TO BITWARDEN
Excellent English and grammar
Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)
Project planning, including collaborative and individual time management
A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all
A strong sense of empathy and the ability to advocate for others
A passion for helping Bitwarden users
Experience from a previous technical position (e.g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted
Ability and desire to work remotely
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