Implementation Engineer, Customer Support

Excellent English and grammar

Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)

Project planning, including collaborative and individual time management

A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all

A strong sense of empathy and the ability to advocate for others

A passion for helping Bitwarden users

Experience from a previous technical position (e.g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted

Ability and desire to work remotely

Bitwarden

Linux, Windows, and macOS

Docker, Kubernetes, and Podman

NFS and CIFS

Bash and PowerShell

Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare and Okta

GCP, AWS, and Azure

Android and iOS

GitHub

NGINX

SQL

TCP/IP

DNS

HTTP

SMTP

SSO implementation and best practices (SAML and OpenID Connect)

Integrating SCIM solutions

TLS/SSL and PKI

RESTful APIs

Meeting with our Recruiting Manager

Interview with Manager of Implementation Engineering

Interview with Implementation Engineering team members

Interview with Chief Customer Officer & VP of Customer Success

Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.

Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.

We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.

Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

In the United States, the starting base compensation range for this role is $100,000 - $140,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.