Implementation Enablement & Operations

Campfire is the AI-native ERP for high-growth mid-market companies. We automate the work that slows finance teams down — transaction categorization, bank reconciliation, revenue recognition, and reporting — so they can stop building spreadsheets and start driving the business. Our platform includes Core Accounting, Revenue Automation, Ember AI, and our Accounting Intelligence foundation model. We're hiring a VP of Marketing to build the function that takes Campfire to a defining category leader. You'll own the strategy and the execution, stand up the team, and put in place the demand engine that carries us through our next stage of growth.

As the first Product Enablement & Operations Manager at Campfire, your mission is to build the definitive blueprint for how we scale. You will be responsible for designing, building, and maintaining the Implementation Playbook and the New Hire Onboarding Experience from the ground up. You will ensure that every new team member and partner is equipped to deploy Campfire’s solutions with speed and accuracy. Beyond training, you will serve as a strategic lead focused on continuous process improvement and cross-functional connectivity. Your goal is to identify systemic friction between Product and Implementation and design the scalable solutions—whether through better documentation, improved workflows, or product enhancements—that allow Campfire to scale.

Onboarding & Knowledge Architecture

● The Onboarding Guide: Own the end-to-end creation of the Implementation

Onboarding Guide. This isn't just a document; it’s a structured curriculum that takes a

new hire from "Day 1" to "First Successful Launch."

● Knowledge Management: Act as the "Brain" for the Implementation team, ensuring that

as the product changes, our internal training materials, SOPs, and troubleshooting

guides are updated in real-time.

● Practical Assessment: Join calls & escalations for new joiners (first 3 months) to

provide concrete feedback, cement customer-facing standards, and identify gaps to

improve initial onboarding plan.

● Partner Bootcamps: Translate internal onboarding success into external Partner