lever
Implementation Consultant
Air-tek
Toronto, CAN
Full-time
Senior · 5+ years experience
Hybrid
Discovered 3 weeks ago
Free
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- Work directly with our clients to understand, analyze, and document their business needs
- Explain data feed requirements to clients, and discuss potential data architectures
- Analyze clients’ data samples and schemas, map data elements to our internal data model, and document data mapping requirements
- Determine the best product configuration to meet a client’s needs
- Run configuration workshops with client staff, guiding them through key business rule configuration decisions
- Perform configuration of the product, working with client staff as well as independently, according to previously-agreed requirements
- Provide feedback on clients’ needs to other teams, including Development, Product, and QA, to inform roadmap decisions and to help direct development of client-specific integration components where necessary
- Design and deliver training to clients’ users on key underlying concepts as well as how to use the software effectively
- Identify functional problems and work across multiple internal and client teams to drive resolution
- Devise creative solutions for complex client requirements, including integration into new client systems
- Deliver presentations on product functionality, product configuration, business benefits, and other topics relevant to clients
- Assist in validating data integrity in newly provisioned environments
- Support clients’ user acceptance testing, answering questions and thoroughly investigating problem reports
- Provide expert guidance to clients on the best way to solve specific business problems using our software
- Support clients through the point where they realize benefits to their business – not just until the software is installed and configured
- Contribute to improving our implementation framework and materials
- Learn our products, how they work, and related technologies, improving your knowledge and capabilities over time
- Some travel may be required (usually no more than 25%)
- Five or more years of experience in one of the following roles:
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Software implementation specialist or product specialist
-
Enterprise software consulting / systems integration
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