lever
Application Support Analyst
Air-tek
Toronto, CAN
Full-time
Senior · 3+ years experience
Onsite
Discovered 3 weeks ago
MongoDBRabbitMQDataDogAWS
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
MongoDBRabbitMQDataDog
Key Skills for This Role
MongoDBRabbitMQDataDogAWS
Full Job Posting
- Advanced Troubleshooting and Escalation: Diagnose and resolve complex technical issues, acting as the primary escalation point. Review application behavior, configuration settings, logs, database queries, data files, and other relevant information to narrow down or identify the causes of reported issues.
- Incident Management: Lead the timely resolution of high-priority incidents, coordinating with internal teams. Conduct post-incident reviews to identify and implement improvements.
- Customer Advocacy and Product Expertise: Build, maintain and continuously enhance your deep product knowledge to address customer questions and concerns. Advocate for customer needs in cross-functional discussions.
- Knowledge Sharing and Documentation: Maintain thorough documentation of troubleshooting steps, solutions, and best practices. Participate in a culture of continuous learning and knowledge sharing within the team.
- Cross-Functional Collaboration: Collaborate with developers, product managers, and other teams in an agile environment to deliver rapid, high-quality responses to customers.
- Process Optimization and Continuous Improvement: Identify opportunities to improve support processes and workflows.
- 24/7 Coverage: Work on a rotating shift schedule to ensure 24/7 support coverage for our international customer base. The current shift schedule is four 10-hour shifts per week, rotating between early, late, and overnight.
- 3+ years of experience in technical support within an enterprise environment, working directly with customers.
- Excellent troubleshooting ability, including when facing new and unfamiliar problems.
- Experience working with databases and/or message queueing or event streaming systems.
- Experience with cloud platforms like AWS is highly desirable.
- Exceptional written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
- MongoDB
- RabbitMQ or similar message queueing systems
- DataDog or similar observability platforms
- AWS (various services)
- Be part of a collaborative, inclusive team that values innovation and creativity.
- Work with exciting, modern technologies and gain hands-on experience across a diverse range of projects.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Air-tek
QA Analyst
Toronto, CAN
Discovered 2 weeks agoFull-time
Solution Architect
Toronto, CAN
Discovered 3 weeks agoFull-time
Software Development Engineer in Test
Toronto, CAN
Discovered 3 weeks agoFull-time
Senior Technical Account Manager
Toronto, CAN
Discovered 3 weeks agoFull-time
Product Manager
Toronto, CAN
Discovered 3 weeks agoFull-time
Software Developer
Toronto, CAN
Discovered 3 weeks agoFull-time
Implementation Consultant
Toronto, CAN
Discovered 3 weeks agoFull-time
Sr Platform Engineer
Toronto, CAN
Discovered 3 weeks agoFull-time