Implementation Consultant - Systems
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Key skills for this role
About the Role
TELUS Health is seeking an Implementation Consultant to serve as a subject matter expert and technical systems resource, bridging the gap between complex benefits administration and seamless client experiences.
Key Skills for This Role
Responsibilities
- Manage administrative and case management issues with minimal supervision
- Process individual participant requests and plan level data operations
- Complete and peer review transactions and file postings for plan participants
- Communicate with clients regarding participant inquiries requiring additional information
- Apply advanced analytical skills through data analysis, troubleshooting, and eligibility logic development
- Test and analyze system configurations against requirement documents during implementation and administration
- Leverage sophisticated database tools to set up healthcare and group benefits databases
- Participate in client specific and TELUS Health wide project initiatives
- Monitor project schedules to ensure deliverables are met on time
Requirements
- 3 5 years in Benefits Administration industry, or as an Analyst/Operations Specialist
- Demonstrated strength in analytical thinking and exceptional attention to detail
- Familiarity with healthcare or group benefits concepts
- Working knowledge of Excel including VLookup, Pivot Tables, and Macros
- Strong ability to learn new systems and processes quickly
- Excellent oral and written communication skills
- Strong organizational and time management abilities
Full Job Posting
Role Overview
- TELUS Health is empowering every person to live their healthiest life.
- As an Implementation Consultant, you'll serve as both a subject matter expert and technical systems resource, bridging the gap between complex benefits administration and seamless client experiences.
- You'll lead implementation projects, manage sophisticated data processing activities, and ensure our clients receive exceptional technical support throughout their benefits journey.
What You'll Do
- Manage administrative and case management issues with minimal supervision.
- Process individual participant requests and plan level data operations.
- Complete and peer review transactions and file postings for plan participants.
- Ensure all items are processed accurately and within agreed upon SLA timeframes.
- Communicate with clients regarding participant inquiries requiring additional information.
- Apply advanced analytical skills through data analysis, troubleshooting, and eligibility logic development.
- Test and analyze system configurations against requirement documents during implementation and administration.
- Leverage sophisticated database tools to set up healthcare and group benefits databases.
- Define data fields, import data, design screens, and create queries and reports.
- Apply strong knowledge of Health and Welfare Benefit domain rules and regulations.
- Review plan documents to build plan specific knowledge and assist with research.
- Participate in client specific and TELUS Health wide project initiatives.
What You Bring To The Team
- 3 5 years in Benefits Administration industry, or as an Analyst/Operations Specialist.
- Demonstrated strength in analytical thinking and exceptional attention to detail.
- Familiarity with healthcare or group benefits concepts.
- Proven ability to prioritize and manage multiple projects simultaneously.
- Working knowledge of Excel including VLookup, Pivot Tables, and Macros.
- Strong ability to learn new systems and processes quickly.
- Experience with data processing and analysis.
- Excellent oral and written communication skills.
- Strong organizational and time management abilities.
- Self motivated, quality conscious, and committed to meeting deadlines.
- Ability to thrive in a collaborative team environment.
Preferred Qualifications
- Working knowledge of SQL, MS Access, and/or VB.
- BA/BS degree.
- Project management background.
- Previous experience with database management or data processing.
- Experience in project coordination or administrative support roles.
- Professional certifications in HR, benefits, or related fields (CEBS, SHRM, etc.).
- Experience working in a consulting or client services environment.
- Understanding of compliance requirements in benefits administration.
Salary Range
- $58,100 $90,000 CAD Annual.
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan.
- Flexibility to work in office, virtually or a combination of both.
- Generous company matched pension.
- Opportunity to give back to communities.
- Career growth and learning & development opportunities.
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