Implementation Business Analyst

Gather and analyze client requirements for the implementation of our integrated solution

Document business and operational needs within the context of implementation and workflow automation

Evaluate and map business processes, aligning them with the data used across various pension plan management systems (e.g., payroll system, pension calculations, financial transactions, document management, telephony)

Collaborate with solution architects, functional leads, and the development team to create and review new solutions

Define testing scope and criteria and work closely with the quality assurance team during execution

Contribute to the creation or redesign of reports and communications that support processes and procedures

Provide ongoing follow-up with stakeholders regarding implemented changes

A degree in administration, computer science, actuarial mathematics, business analysis, or a related field

Minimum 5 years of experience in a relevant area, such as pension plan management, workflow management system implementation, or administrative process automation

Proficiency in current computer technologies

Experience in using Excel and the Microsoft Office suite

Strong analytical skills with the ability to synthesize complex information, understand, systematize, and communicate technical concepts clearly

Excellent interpersonal and communication skills

Available to travel as needed

Experience with pension administration software systems

Bilingualism would be considered an asset

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.