Client Services Rep-TH

Assist clients with scheduling mental health and wellbeing appointments and providing information about our services as appropriate.

Deliver information in a timely, courteous, and professional manner and with empathy.

Maintain a comprehensive understanding of services

Champion and consistently apply organisational values when interacting with clients, associates, internal staff, and team members.

Complete allocated tasks and projects as assigned by the team leader with accuracy and within required timeframes.

Ensure proficient use of all relevant systems and tools to support client and organisational needs.

Address and resolve client complaints and issues in accordance with system guidelines and continual improvement processes.

Strong interpersonal and communication skills.

Ability to handle sensitive and confidential information with discretion.

High level of organisational skills and attention to detail.

Commitment to continuous learning and professional development.

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.