Implementation Analyst/Associate

Coordinate integration activities with customer stakeholders and internal teams

Track integration progress and assist with testing and validation efforts

Support troubleshooting and issue resolution during implementation and go-live preparation

Ensure implementation documentation and requirements are maintained throughout the project lifecycle

Assist in preparing customers for launch through readiness activities and training coordination

Support go-live planning and execution activities

Monitor launch progress and assist with issue tracking during hypercare

Help ensure customers understand key processes, timelines, and next steps

Partner closely with Solution Design, Product, Engineering, and Customer Success teams

Participate in implementation handoffs and project reviews

Share implementation feedback and lessons learned to improve delivery quality and efficiency

Contribute to the development of implementation best practices and documentation

BA/BS degree or equivalent experience

0–3 years of experience in Customer Success, Professional Services, Implementation, Consulting, Project Coordination, Operations, or related fields

Strong organizational and project coordination skills

Ability to manage multiple priorities and deadlines simultaneously

Strong attention to detail and problem-solving abilities

Excellent written and verbal communication skills

Comfort working with both technical and non-technical stakeholders

Ability to learn new software platforms and business processes quickly

Experience in supply chain, logistics, warehousing, manufacturing, or labor management environments

Familiarity with SaaS software implementations or customer onboarding processes

Exposure to APIs, integrations, data imports, or system configuration concepts

Experience supporting enterprise or multi-site customers

Experience coordinating training, change management, or operational readiness activities

Familiarity with tools such as Linear, HubSpot, Zendesk, Jira, Salesforce, or similar systems

Timely completion of implementation milestones and deliverables

Quality and accuracy of platform configurations

Successful customer onboarding and go-live execution

Customer satisfaction throughout the implementation process

Reduction in implementation issues, rework, and post-go-live support needs

Effective collaboration with customers and internal stakeholders

Ensuring a diverse and inclusive workplace where we learn from each other is core to Takt's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and supportive place to work. Takt will ensure that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other benefits of employment.

Please note that visa sponsorship is not available for this position.