IELTS Operations Assistant

George Street, NSW, AU

Ensure all customers receive an outstanding experience at every point of their journey before, during and after the test – in person.

Build and maintain a good working relationship with internal and external stakeholders

Provide advice relating to official IELTS preparation tools and IDP services

Support clients with a diverse range of backgrounds and abilities

Contribute to a supportive, innovative and customer-focused team culture

Management of test day activities including customer registration and supervision of the test

Preparation of test day documents

Updating digital databases and records

Oversee and update the schedule of Speaking tests

Ensuring the proper management of secure and confidential materials

Problem-solving and troubleshooting technical systems including hardware and software platforms

Contribute to a culture of continuous improvement and best practice

Ensure all pre-test, test day and post-test activities meet IELTS standards

Ensuring all data is entered, stored, updated and accessed whilst maintaining security and confidentiality

Responding to any incidents or potential security risks

Completion of required training policy acknowledgments

Carry out work in a professional manner in accordance with organisational values

Contribute to a culture of quality, integrity and excellence