ICT Technical Analyst

Provide professional, responsive 1st and 2nd line IT support—remotely, by phone, and on-site

Build and configure laptops, desktops and mobile devices for new starters

Support software installations, rebuilds and upgrades across the business

Log and manage tickets, escalating complex issues where needed

Liaise with third-party providers to resolve hardware and connectivity issues

Carry out daily backup checks and manage tape changes for main office sites

Install and maintain IT setups at new project offices

Help design and implement infrastructure improvements and support wider IT projects

Keep asset records, technical documentation and licensing up to date

Suggest cost-effective procurement options and raise purchase requests

Stay current with emerging tech and recommend innovations that support the business

Support Hill’s change control process and maintain H&S compliance

At least 2 years’ experience in 1st and 2nd line support

Proficient in Windows 10/11 and Microsoft Office

Familiar with helpdesk systems and remote support tools

Strong troubleshooting and communication skills

Basic server and Exchange knowledge (2008R2, 2010)

Good understanding of IT security best practices

Experience managing tasks independently and escalating appropriately

Willingness to travel to regional sites as needed

Curious, collaborative and always ready to learn