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ICT Technical Analyst
Hill Group UK
Waltham Abbey, GBR
Full-time
Entry
Onsite
Discovered 1 weeks ago
First-line IT supportSecond-line IT supportWindows 11Microsoft Office 365Microsoft 365 administrationHelpdesk systems
Free
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First-line IT supportSecond-line IT supportWindows 11
Role Overview
Provide first- and second-line ICT support across Hill Group UK offices and more than 80 live sites.
The role combines hands-on technical troubleshooting with customer service and support for infrastructure projects.
The position supports stable, secure, and effective technology operations across the business.
Key Skills for This Role
First-line IT supportSecond-line IT supportWindows 11Microsoft Office 365Microsoft 365 administrationHelpdesk systems
Full Job Posting
Role Overview
Provide first- and second-line ICT support across Hill Group UK offices and more than 80 live sites.
The role combines hands-on technical troubleshooting with customer service and support for infrastructure projects.
The position supports stable, secure, and effective technology operations across the business.
What You Will Do
- Provide responsive first-line IT support remotely, by phone, and on-site.
- Build and configure laptops, desktops, and mobile devices for new starters.
- Support software installations, rebuilds, and upgrades.
- Log and manage tickets, escalating complex issues when required.
- Liaise with third-party providers on hardware and connectivity issues.
- Maintain asset records, technical documentation, and licensing information.
- Suggest cost-effective procurement options and raise purchase requests.
- Monitor emerging technology and recommend useful innovations.
What We Are Looking For
- At least one year's experience; the source requirement is truncated after the phrase 'in 1st'.
- Experience with Windows 11 and Microsoft Office 365.
- Experience with the Microsoft 365 administration platform.
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