ICT Customer Service Agent

We’ll set you up for success from day one with a comprehensive, fully supported 6-week training program, delivered Monday to Friday at our Orange office . This hands-on learning experience is designed to give you the skills, knowledge and confidence to thrive in your new role.

Once probation has been successfully completed, flexible working arrangement will be discussed, with the opportunity to work up to 2 days from home and 3 days in the office each week, subject to manager approval and business needs. This approach provides the benefits of collaboration and connection in the workplace, balanced with the flexibility to support your work-life commitments.

At the Department of Planning, Housing and Infrastructure (DPHI), you could shape your world while helping us shape the future of NSW. Together, we create vibrant communities, places and precincts, and manage land, assets and property.

(We are a high-performing organisation that proudly reflects the communities we serve. Our diversity strengthens our cultural capability and enables us to make a meaningful difference in the lives of people across NSW. As an inclusive and accessible workplace, we value your contribution, lived experience and cultural knowledge, and we want you to feel supported, connected and empowered to succeed. With flexible work arrangements, job share options, workplace adjustments and various employee affinity groups, we are here to help you thrive every day.

If this role sounds like the right fit for you, we encourage you to apply with your CV and cover letter. We’d love to hear from you and explore how you can shape your world with us.

Applications close: 11:55pm Tuesday 29 September 2026

Should you require further information about the role please contact Shahni Zegzula (Technology Team Leader) at shahni.zegzula@dphi.nsw.gov.au .

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.