Hybrid Cloud L3 Support Engineer

Team member will be supporting legacy Nimble, Alletra 5000, Alletra 6000, Backup and Recovery, DHCI and exposure to GreenLake for File, Alletra MP X10000.

Energetic team player with excellent customer relationship skills

The ability to maturely and professionally manage and triage customer service issues

Contribute to efficiency improvements from reducing customer issues to increasing team productivity through product changes and knowledge creation

Effectively and efficiently handle all levels of technical support calls from basic user questions to issues requiring more in-depth technical problem solving skills

Independently diagnosing and resolving networking and performance problems with storage server environments

When necessary, escalate cases to the appropriate group (Engineering/Executive Team) and be able to articulate the issue, the impact to the business and next steps

5+ years' experience providing technical support to end user customers for SAN-related products including advanced administration issues such as snapshots and replication

Outstanding problem solving skills with good technical knowledge of SAN systems and TCP/IP & Inter-Networking in a Linux and/or Windows environment

Experience troubleshooting storage latency and throughput

Comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues

Must be able to write and speak to an executive level audience and assist in the creation and delivery of documents such as executive summaries, event timelines and root cause analysis reports

Experience with replication, backup and recovery applications and OEM products such as Veeam, Commvault, Veritas as well as VM migration process, vMotion, and clustering features

Experience with applications such as Oracle Database, Exchange, SQL Server, vCenter Server, vSphere Client, Solarwinds, and UCS Manager

Experience with Technologies such as iSCSI, Fibre Channel, Cisco UCS, Enterprise Virtualization and Open Stack

Scripting / Programming knowledge (with a focus on support automation) and time-saving utilities

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

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