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The Human Services Program Representative 1 position with the Department of Human Services (DHS) offers a meaningful opportunity to support children, families, and agencies across the state. This role allows you to help strengthen programs, improve service delivery, and guide statewide practice. Your work will promote consistency and positive outcomes for youth and families. Take your next step with this important role and make a lasting impact through dedicated and thoughtful service.
This position supports statewide practice by providing consultation, guidance, and evaluation of services delivered by public and private children and youth agencies. As a Human Services Program Representative 1, you will perform the following duties: Training Support: Develop training, mentor new staff, and collaborate on statewide materials and guidance Policy Review: Evaluate policies annually to ensure consistency, accuracy, and statewide alignment Incident Oversight: Review reportable incidents, track documentation, and communicate trends for follow-up Case Coordination: Support complex case processes, gather data, and assist with statewide initiatives and special projects Agency Evaluation: Conduct surveys, complaint investigations, and reviews to assess program effectiveness and improve services Data Analysis: Analyze financial and program data, review reimbursement requests, and ensure that expenditures align with program goals Interested in learning more? Additional details regarding this position can be found in the position description . Work Schedule and Additional Information: Full-time employment, 37.5 hours per week Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
This position supports statewide practice by providing consultation, guidance, and evaluation of services delivered by public and private children and youth agencies. As a Human Services Program Representative 1, you will perform the following duties:
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Training Support: Develop training, mentor new staff, and collaborate on statewide materials and guidance
Policy Review: Evaluate policies annually to ensure consistency, accuracy, and statewide alignment
Incident Oversight: Review reportable incidents, track documentation, and communicate trends for follow-up
Case Coordination: Support complex case processes, gather data, and assist with statewide initiatives and special projects
Agency Evaluation: Conduct surveys, complaint investigations, and reviews to assess program effectiveness and improve services
Data Analysis: Analyze financial and program data, review reimbursement requests, and ensure that expenditures align with program goals
Interested in learning more? Additional details regarding this position can be found in the position description .
QUALIFICATIONS Minimum Experience and Training Requirements: Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or An equivalent combination of experience and training. Other Requirements: You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. You must be able to perform essential job functions. This position is not subject to the provisions of a collective bargaining agreement or memorandum of understanding. You must be eligible for selection in accordance with merit system employment regulations. Recruitment Methods: Applicants must meet one of the following methods to be considered for this vacancy: Promotion Without Exam Reassignment ( Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment .) Transfer ( Only current civil service employees who hold the same job title will qualify for transfer to another agency.) Voluntary Demotion Reinstatement ( Former civil service employees may only be reinstated to the job title from which they resigned. Current civil service employees are not eligible through reinstatement. ) Promotion Without Examination (PWOE): Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications: Early Learning Program Certification Representative Human Services Analyst Human Services Program Specialist Human Services Licensing Representative Childline Supervisor County Children Youth Families Program Specialist 1 (Local Government) County Social Work Supervisor (Local Government) County Casework Supervisor (Local Government) Social Worker 2 Youth Development Counselor Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination. The promotion without examination requirements are issued in accordance with merit system employment regulations. Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher. Applicants must have a minimum of one year in the next lower classes by the posting closing date with no break in service. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
QUALIFICATIONS
Minimum Experience and Training Requirements:
Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or
An equivalent combination of experience and training.
You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
You must be able to perform essential job functions.
This position is not subject to the provisions of a collective bargaining agreement or memorandum of understanding.
You must be eligible for selection in accordance with merit system employment regulations.
Applicants must meet one of the following methods to be considered for this vacancy: Promotion Without Exam Reassignment ( Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment .) Transfer ( Only current civil service employees who hold the same job title will qualify for transfer to another agency.) Voluntary Demotion Reinstatement ( Former civil service employees may only be reinstated to the job title from which they resigned. Current civil service employees are not eligible through reinstatement. )
Promotion Without Exam
Reassignment ( Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment .)
Transfer ( Only current civil service employees who hold the same job title will qualify for transfer to another agency.)
Voluntary Demotion
Reinstatement ( Former civil service employees may only be reinstated to the job title from which they resigned. Current civil service employees are not eligible through reinstatement. )
Promotion Without Examination (PWOE):
Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications: Early Learning Program Certification Representative Human Services Analyst Human Services Program Specialist Human Services Licensing Representative Childline Supervisor County Children Youth Families Program Specialist 1 (Local Government) County Social Work Supervisor (Local Government) County Casework Supervisor (Local Government) Social Worker 2 Youth Development Counselor
Early Learning Program Certification Representative
Human Services Analyst
Human Services Program Specialist
Human Services Licensing Representative
Childline Supervisor
County Children Youth Families Program Specialist 1 (Local Government)
County Social Work Supervisor (Local Government)
County Casework Supervisor (Local Government)
Social Worker 2
Youth Development Counselor
Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination.
The promotion without examination requirements are issued in accordance with merit system employment regulations.
Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.
Applicants must have a minimum of one year in the next lower classes by the posting closing date with no break in service.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
3 or more years
2 but less than 3 years
1 but less than 2 years
Less than 1 year
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
30 credits or more
15 but less than 30 credits
Less than 15 credits
Required Question
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Mid · 3+ years experience
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