HUMAN RESOURCES EXECUTIVE

Maintenance of quality performance

Regular record keeping, performance reviews, and constant evaluations

Creation of employee benefit management ideas and skill development

Effective conflict resolution with the neutral demeanor

Ensure smooth running of grievance procedures.

Stay aware of state and federal regulations and their effect on the company

Creation of company policies and procedures and their enforcement

Understanding the vision and core of the company and making sure the team abides by it.

Employer branding and making sure the employees follow a niche work culture.

Ensuring Employee retention

3. T RAINING

Through a competency development plan arrange training for employees

Based on quality evaluation and CDP give relevant feedback to the employees

Conduct outbound calls to clients in order to gather feedback and assess their satisfaction levels, adhering to the designated feedback collection process for each package offered.

Analyze client satisfaction ratings and take appropriate actions based on the feedback received. If a client rates their experience below 4, promptly notify the Team Leader (TL) and provide them with a detailed report.

Collaborate with the relevant team member and their TL to develop a strategic action plan for resolving any identified issues. Assign appropriate tasks to address the concerns raised by clients.

Facilitate effective communication between team members and their respective TLs to ensure swift implementation of the action plan and resolution of client issues.

Maintain accurate records of client feedback, actions taken, and progress made in resolving issues for future reference and analysis.

No. of effective hires

No. of interactions

No. of successful PRE implemented.

Effectiveness of quality enforcement.