HR Shared Services Analyst Sr

The HR Shared Services Analyst, Sr. is responsible for delivering high-quality HR support and ensuring the accurate administration of employee data, HR processes, and service delivery.

This role is responsible for managing employee lifecycle transactions, maintaining data integrity across HR systems, supporting compliance and audit activities, and providing exceptional customer service to employees, managers, and HR partners.

The HR Shared Services Analyst, Sr. will also contribute to process improvement initiatives and ensure compliance with organizational policies and legal regulations.

This role serves as a high-volume user and operational resource for HR technology platforms, supporting accurate system transactions, workflow execution, data integrity, testing, adoption, and end-user guidance in partnership with HRIS and other technical stakeholders.

• Utilize HRIS platform to manage and maintain employee data accurately and efficiently.
• Process employee lifecycle transactions, including onboarding, transfers, promotions, compensation changes, and offboarding.
• Collaborate with HR teams to ensure data consistency and compliance with legal requirements.
• Maintain electronic personnel files and HR documentation in accordance with retention requirements.
• Troubleshoot HR system issues and partner with HRIS and business stakeholders to resolve data or system discrepancies.
• Schedule employee check-ins and support HRBP's when needed.
• Execute HR transactions through automated workflows and self-service platforms, ensuring timely approvals and accurate processing.
• Maintain data integrity through regular system audits, reconciliation activities and exception reporting.
• Serve as the first point of contact for employee inquiries regarding HR policies, procedures, and benefits.
• Provide support through multiple channels (email, phone, Teams, HR portals) to resolve employee issues efficiently.
• Support adoption of digital HR solutions by providing system navigation assistance and basic troubleshooting.
• Escalate complex cases to HR Generalists, HRBP's or management when necessary.
• Guide employees and managers in the use of HR technology tools, self-service applications, and employee portals.
• Develop, maintain, and enhance intranet resources, including job aids, tools, communications, and self-service materials to support employee and leader education.
• Develop and deliver training resource matterials for supervisors and employees on HR processes, systems, policies, and best practices.