HR & Payroll BPO Supervisor

Job Purpose

Hr & Payroll Operations

• Supervise and deliver monthly payroll cycles (inputs, validation, reconciliation, WPS, reporting).
• Oversee HR administration including onboarding, contracts, master data, leave management, EOSB, and HR compliance tasks.
• Validate payroll outputs and approvals before client submission.
• Ensure all deliverables meet SLA timelines and quality standards.
• Maintain accurate and audit-ready data for all clients.

Client Management

• Act as the primary liaison for assigned client accounts.
• Conduct monthly review meetings, issue logs, and performance updates.
• Understand client processes and adapt workflows to meet requirements.
• Resolve client escalations professionally and promptly.

Compliance & Governance

• Ensure compliance with UAE Labour Law, MOHRE regulations, WPS, GOSI (if applicable), and statutory requirements.
• Maintain regulatory documentation and support payroll audits.
• Monitor expiry and renewal schedules (visas, contracts, licenses related to HR compliance).

Team Leadership

• Supervise HR Officers/Payroll Associates and allocate workload.
• Provide training, coaching, and quality checks.
• Support new team member onboarding.

Process & System Improvement

• Utilise HRIS/Payroll tools (ZenHR, Zoho People, Zoho Books, Odoo, internal workflows).
• Drive automation and continuous improvement initiatives.
• Monitor integration issues and data accuracy.

Qualifications

• **Education & Experience**
• + Bachelors degree in HR, Business, Finance, or related field.
• + 3–5+ years of HR/payroll operations experience.
• + Experience in a BPO or multi-client environment is preferred.
• + Strong understanding of UAE Labour Law, WPS, EOSB, and HR operations.
• **Technical Competencies**
• + Proficiency with HRIS systems (ZenHR and Zoho People/Payroll preferred).
• + Excel proficiency (pivot tables, VLOOKUP, data validation).
• + Strong documentation and reporting skills.
• **Behavioural Competencies**
• + Excellent communication and client-handling ability.
• + Strong leadership and task management.
• + Detail-oriented with high accuracy.
• + Ability to work under pressure and tight timelines.
• + Problem-solving and process-improvement mindset.