HR Operations Specialist

Follow established procedures while identifying opportunities to simplify processes and improve service delivery.

Analyse case trends, share insights and contribute to continuous-improvement initiatives.

Support the development of HR guidance and knowledge resources.

Help deliver consistent and standardised HR services across EMEA and North America.

About You

You will be someone who enjoys helping others, takes pride in delivering accurate work and can be trusted to handle sensitive information appropriately. You will ideally bring:

At least two years’ experience in HR operations, shared services, customer service or a related administrative position.

Experience handling confidential or personal information with integrity and discretion.

Experience using an HR system such as SuccessFactors, Workday, Oracle or a similar platform.

Familiarity with case-management, ticketing or workflow systems.

Strong customer-service skills and the confidence to resolve queries professionally.

Excellent attention to detail and a commitment to getting things right first time.

Strong organisational skills and the ability to manage multiple priorities.

A proactive approach to problem-solving and continuous improvement.

Resilience and adaptability within a fast-paced, evolving environment.

The ability to build effective relationships across international and culturally diverse teams.

Fluent written and spoken in both English and German.

Ensure adherence to the company’s values ( ICARE ) in all aspects of your position:

🤝 I ntegrity – Create an Environment of Trust ✨ C ollaboration – Innovate Through the Sharing of Ideas 🎯 A ccountability – Own the Process and the Outcome 🌍 R espect – Recognize the Value in Everyone 🚀 E nthusiasm – Find a Sense of Purpose in Work