Housekeeping Supervisor

Role Overview

Housekeeping Operations

• Allocate rooms and tasks to Room Attendants based on business demand and hotel standards.
• Conduct daily team briefings covering hotel movement and guest feedback.
• Clean back-of-house areas except the kitchen and stores.
• Inspect bedrooms and designated public and staff areas daily.
• Ensure team members attend training programs and meetings.
• Record maintenance issues in the hotel PMS and inspect rooms before returning them to inventory.

Supplies and Guest Service

• Safely store, issue, and use cleaning materials and equipment according to manufacturer instructions and procedures.
• Order linen according to business needs and budget.
• Complete daily linen and uniform reconciliation and prepare monthly reports.
• Assist with equipment, amenities, and linen stocktaking.
• Handle guest laundry and lost property correctly.
• Coordinate ready rooms with Front Office and Maintenance and ensure VIP rooms have requested amenities.
• Sign off employee timesheets and monitor productivity.

Qualifications

• Have 3–5 years of housekeeping experience, preferably in a hotel or luxury hospitality environment.
• Have at least 1–2 years of supervisory experience in housekeeping.
• Demonstrate knowledge of housekeeping operations, cleaning procedures, hygiene standards, and hotel quality controls.
• Have strong organizational, time-management, communication, and interpersonal skills.
• Be able to lead, train, motivate, and supervise housekeeping team members.
• Have a good command of English; additional languages are advantageous.
• Familiarity with housekeeping systems and hotel PMS is advantageous.

Work Environment

• The role is based in a hotel housekeeping operation in Makkah.

About Accor