Housekeeping Supervisor
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Key skills for this role
About the Role
Banyan Tree Dubai seeks a Housekeeping Supervisor to oversee daily housekeeping operations, ensuring guest rooms and public areas meet luxury standards. The role involves supervising room attendants, conducting inspections, and delivering exceptional guest experiences.
Key Skills for This Role
Responsibilities
- Inspect guest rooms, suites, and public areas to ensure they meet luxury brand standards
- Supervise and coordinate room attendants and housekeeping attendants during shifts
- Allocate rooms and tasks efficiently based on operational needs
- Provide on the job training, coaching, and support to team members
- Respond promptly to guest requests related to housekeeping services
- Ensure compliance with hygiene, safety, and sanitation standards
- Monitor stock levels of linens, cleaning supplies, and guest amenities
Requirements
- Minimum 2–3 years’ experience in housekeeping, including supervisory experience in a luxury hotel or resort
- Strong understanding of housekeeping operations and room standards
- Knowledge of cleaning techniques, chemicals, and equipment
- Good communication skills in English
- Experience with hotel PMS systems is an advantage
Full Job Posting
Role Overview
- As a Housekeeping Supervisor at Banyan Tree Dubai, you will oversee the daily operations of housekeeping teams to ensure all guest rooms, public areas, and back of house spaces meet the highest standards of cleanliness, presentation, and luxury service.
- You will lead and support room attendants, conduct inspections, and ensure consistent delivery of an exceptional guest experience aligned with the Banyan Tree brand.
Key Responsibilities
- Inspect guest rooms, suites, and public areas to ensure they meet luxury brand standards.
- Ensure cleanliness, presentation, and amenities are consistently maintained.
- Report and follow up on maintenance issues and defects.
- Ensure rooms are released on time for guest arrivals.
- Supervise and coordinate room attendants and housekeeping attendants during shifts.
- Allocate rooms and tasks efficiently based on operational needs.
- Provide on the job training, coaching, and support to team members.
- Monitor performance, grooming, and adherence to SOPs.
- Conduct daily briefings and communicate priorities clearly.
- Ensure daily cleaning schedules and room assignments are completed efficiently.
- Monitor productivity and quality standards across assigned sections.
- Support deep cleaning schedules and special projects.
Qualifications & Experience
- Minimum 2–3 years’ experience in housekeeping, including supervisory experience in a luxury hotel or resort.
- Strong understanding of housekeeping operations and room standards.
- Knowledge of cleaning techniques, chemicals, and equipment.
- Experience with hotel PMS systems is an advantage.
- Good communication skills in English; additional languages are beneficial.
Competencies
- Strong leadership and team management skills
- High attention to detail and quality standards
- Guest centric mindset
- Strong organisational and time management ability
- Ability to work under pressure and manage multiple priorities
- Excellent communication and interpersonal skills
- Problem solving and decision making capability
- Professionalism and discretion
Why Join Us
- At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing.
- We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.
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