housekeeping supervisor

Job Summary

Housekeeping Operations

• Supervise housekeeping attendants, room attendants, public area cleaners, and other housekeeping staff.
• Allocate rooms and duties based on occupancy and operational requirements.
• Inspect rooms, corridors, public areas, and back-of-house areas and ensure rooms are released within required turnaround times.
• Coordinate with Front Office on check-ins, check-outs, VIP rooms, and special requests.
• Report maintenance defects or damages to the Engineering or Maintenance Department.

Supplies, Staff, and Records

• Manage lost and found items and monitor cleaning chemicals, equipment, linen, housekeeping supplies, and stock levels.
• Train, guide, and motivate staff and monitor attendance, grooming, uniforms, discipline, and work performance.
• Conduct daily briefings, assist with scheduling and manpower allocation, and maintain housekeeping records, checklists, and inspection reports.
• Ensure proper cleaning and maintenance of housekeeping equipment and support the Executive Housekeeper or Housekeeping Manager.

Guest Service and Compliance

• Handle guest requests and complaints professionally and ensure timely resolution.
• Ensure compliance with hotel SOPs, health and safety regulations, and hygiene standards.

Requirements

• Minimum 2–3 years of housekeeping experience, preferably in a hotel environment.
• Previous Housekeeping Supervisor or Senior Room Attendant experience is preferred.
• Hotel experience in a 3-star or 4-star property is preferred.
• Knowledge of room cleaning, public area cleaning, linen management, and housekeeping standards.
• Communication, interpersonal, supervision, attention to detail, organization, and problem-solving skills.
• Ability to work under pressure and flexibility to work shifts, weekends, and public holidays.
• Candidates currently available in Qatar with a valid QID are preferred.

Salary and Benefits

• Salary is stated as QAR 2,000–2,500 per month and is also described as subject to experience and qualifications.
• Benefits are provided according to company policy.

Work Location

• Work location is in person.