Front Office Supervisor
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Key skills for this role
Role Overview
The Front Office Supervisor oversees daily front-office operations and supports the Front Office Manager.
The role focuses on smooth check-in and check-out procedures, guest service standards, and departmental objectives.
Key Skills for This Role
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Job Summary
The Front Office Supervisor oversees daily front-office operations and supports the Front Office Manager.
The role focuses on smooth check-in and check-out procedures, guest service standards, and departmental objectives.
Key Responsibilities
- Supervise and coordinate front-office staff activities.
- Ensure efficient check-in and check-out procedures and accurate room assignments and reservations.
- Welcome guests and handle requests, complaints, concerns, VIP arrivals, and special requirements.
- Coordinate room status with housekeeping and other departments.
- Handle cash, card transactions, billing, reports, and guest records accurately.
- Assist with shift procedures, scheduling, and duty allocation.
- Train, coach, and monitor front-office team members.
- Ensure compliance with hotel policies, SOPs, service standards, confidentiality, and front-office presentation.
- Support upselling of rooms and hotel services.
Requirements
- Diploma or degree in Hotel Management, Hospitality Management, or a related field.
- 2–3 years of front-office experience, preferably with supervisory experience.
- Knowledge of hotel front-office operations and property management systems.
- Strong communication, interpersonal, problem-solving, and guest-handling abilities.
- Ability to work under pressure and manage multiple tasks.
- Professional appearance and positive attitude.
- Good English communication skills.
- Willingness to work shifts, weekends, and public holidays.
Pay
- QAR 3,000–4,000 per month.
Work Location
- Work location is in person.
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