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Housekeeping Manager at InterContinental Residences Dubai Business Bay

IHG Hotels & Resorts
Dubai, UAE
Manager
Onsite
1 weeks ago
Housekeeping OperationsTeam LeadershipBudget ManagementQuality AssuranceInventory ManagementGuest Satisfaction
Free

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Housekeeping OperationsTeam LeadershipBudget Management
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Role Overview

  • At InterContinental Residences Dubai Business Bay, we are seeking a Housekeeping Manager to lead the Housekeeping Department in delivering exceptional cleanliness, comfort, and luxury residential experiences while driving operational excellence and developing a high performing team.
  • This role is designed for an experienced hospitality leader who combines operational expertise, strong people leadership, and a passion for delivering exceptional guest experiences.
  • As Housekeeping Manager, you will oversee all housekeeping operations, ensuring the highest standards of cleanliness, presentation, safety, and service while contributing to the overall success of the property.

Your Day to Day

  • Lead all housekeeping operations across guest rooms, residences, public areas, and back of house spaces.
  • Ensure all areas consistently meet InterContinental brand standards and luxury expectations.
  • Conduct regular inspections and implement quality improvement initiatives.
  • Monitor cleanliness, maintenance concerns, and presentation standards throughout the property.
  • Coordinate deep cleaning and preventive housekeeping programs.
  • Lead, motivate, coach, and develop housekeeping colleagues and supervisors.
  • Recruit, onboard, train, and retain high performing team members.
  • Conduct performance evaluations and support career development planning.
  • Foster a positive, inclusive, and service focused team culture.
  • Promote employee engagement and recognition initiatives.
  • Ensure guest rooms are prepared to the highest standards prior to arrival.
  • Respond promptly and professionally to guest feedback and housekeeping requests.

What We Need From You

  • Degree or Diploma in Hospitality Management or related field preferred.
  • Minimum 5–7 years of progressive Housekeeping leadership experience.
  • Previous experience as Housekeeping Manager or Assistant Executive Housekeeper within luxury hotels or branded residences.
  • Experience managing large housekeeping teams and departmental budgets.
  • Strong knowledge of Opera PMS and housekeeping management systems.
  • GCC/UAE hospitality experience preferred.
  • Exceptional leadership and people development skills.
  • Strong organisational and operational management abilities.
  • Excellent communication and stakeholder management skills.
  • High attention to detail and commitment to quality.
  • Financial and commercial awareness.
  • Ability to perform effectively in a dynamic luxury hospitality environment.

What You Can Expect from Us

  • Competitive compensation and valuable employee benefits.
  • Full uniform provision, generous accommodation discounts, and access to world class training.
  • Inclusive teams where differences are celebrated.
  • Support for wellbeing through the myWellbeing framework.

About InterContinental

  • InterContinental Hotels & Resorts has pioneered international travel since the 1940s.
  • We are passionate about sharing our renowned international know how and cultural wisdom.
  • We create inspiring experiences for those seeking a richer perspective on the world.

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