Housekeeping Administrator at InterContinental Dubai Marina Hotel & Residences
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Key skills for this role
About the Role
InterContinental Dubai Marina Hotel & Residences is seeking a Housekeeping Administrator to coordinate daily housekeeping operations, manage room status in PMS, and support payroll and inventory.
Key Skills for This Role
Responsibilities
- Coordinate daily housekeeping operations and communicate room priorities with Front Office
- Update and maintain accurate room status in Property Management System (PMS)
- Investigate and resolve room status discrepancies
- Answer departmental telephone calls and respond promptly to guest requests
- Prepare daily reports, room assignment sheets, and productivity reports
- Maintain housekeeping records, filing systems, and departmental documentation
- Assist with payroll administration, attendance records, leave tracking, and scheduling
- Raise and monitor purchase requests and maintain inventory records for housekeeping supplies
- Coordinate with Engineering for maintenance requests and follow up until completion
- Ensure compliance with IHG brand standards, health & safety regulations, and hotel policies
Requirements
- 3 years in a Housekeeping environment
- Minimum 1 2 years in the role of Housekeeping Administrator/Coordinator
- Strong attention to detail
- Professional demeanor and excellent customer service skills
Full Job Posting
About the Role
- InterContinental Dubai Marina Hotel & Residences is a Five Star luxury hotel & residence in the heart of Dubai Marina with 328 rooms and residence suites.
- We are seeking a Housekeeping Administrator to join our team.
Your Role Will Include But Not Be Limited To
- Coordinate daily housekeeping operations and communicate room priorities with the Front Office.
- Update and maintain accurate room status in the Property Management System (PMS).
- Investigate and resolve room status discrepancies.
- Answer departmental telephone calls and respond promptly to guest requests.
- Prepare daily reports, room assignment sheets, and productivity reports.
- Maintain housekeeping records, filing systems, and departmental documentation.
- Assist with payroll administration, attendance records, leave tracking, and scheduling.
- Raise and monitor purchase requests and maintain inventory records for housekeeping supplies.
- Coordinate with Engineering for maintenance requests and follow up until completion.
- Ensure all departmental communication is properly documented and distributed.
- Maintain confidentiality of guest and hotel information.
- Ensure compliance with IHG brand standards, health & safety regulations, and hotel policies.
Qualifications and Experience
- 3 years in a Housekeeping environment, with a minimum of 1 2 years in the role of Housekeeping Administrator/Coordinator.
- Strong attention to detail and ability to perform repetitive tasks efficiently.
- Professional demeanor and excellent customer service skills.
What You Can Expect
- Competitive salary and a wide range of benefits including impressive room discounts.
- Some of the best training in the industry.
- Support for wellbeing in health, lifestyle, and workplace through myWellbeing framework.
About IHG Hotels & Resorts
- IHG Hotels & Resorts is the world’s largest family of luxury hotels.
- We provide equal employment opportunities and promote a culture of trust, support, and acceptance.
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