Hotel Telephone Operator
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Key skills for this role
About the Role
IntercityHotel Dubai Jaddaf Waterfront is seeking a Hotel Telephone Operator to handle incoming and outgoing calls, guest inquiries, and messages. The ideal candidate has at least 1 year of customer service experience, fluent Arabic and English, and professional telephone etiquette.
Key Skills for This Role
Responsibilities
- Handle incoming and outgoing calls promptly and professionally
- Handle guest inquiries, requests, and complaints promptly and accurately
- Transfer calls accurately to the appropriate departments
- Provide guests with information about hotel services, facilities, and local assistance
- Record and relay messages correctly
- Maintain confidentiality and follow hotel communication procedures
- Support the Front Office team in delivering excellent guest service
- Coordinate with Front Office and other departments to ensure timely service delivery
- Maintain proper telephone etiquette and service standards at all times
Requirements
- Minimum 1 year of experience in customer service
- Fluent communication skills in Arabic and English
- Good communication and interpersonal skills
- Professional telephone etiquette and guest handling ability
- Ability to work shifts, including weekends and holidays
Full Job Posting
Key Responsibilities
- Handle incoming and outgoing calls promptly and professionally.
- Handle guest inquiries, requests, and complaints promptly and accurately.
- Transfer calls accurately to the appropriate departments.
- Provide guests with information about hotel services, facilities, and local assistance.
- Record and relay messages correctly.
- Maintain confidentiality and follow hotel communication procedures.
- Support the Front Office team in delivering excellent guest service.
- Coordinate with Front Office and other departments to ensure timely service delivery.
- Maintain proper telephone etiquette and service standards at all times.
Requirements
- Minimum 1 year of experience in customer service (hotel or hospitality experience is an advantage).
- Fluent communication skills in Arabic and English (spoken and written).
- Good communication and interpersonal skills.
- Professional telephone etiquette and guest handling ability.
- Ability to work shifts, including weekends and holidays if required.
Job Details
- Job Type: Full time
- Work Location: In person
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