Hotel Coordinator

Corpay is currently looking to hire a Hotel Coordinator within our ALE Solutions division.

This position falls under our Lodging line of business and is located in St.

Charles, IL.

In this role, you will place insured families into hotel and/or vacation rental accommodations.

You will report directly to the Hotel Operations Supervisor.

As a Hotel Coordinator you will be expected to work in an office environment.

Corpay will set you up for success by providing:

• Assigned workspace in Saint Charles, IL office
• Company-issued equipment
• Formal hands on training
• Hybrid Schedule (2 days required in office, 3 days allowed to work from home once fully trained)

The responsibilities of the role will include:

• Contacting the insured family and confirming information to book a hotel
• Explaining the abatement and payment process to ensure thorough comprehension
• Searching for a hotel or rental using Hotel Database/Rental Websites/Internet/Direct Connect & confirm with family if the hotel or presented rental is acceptable
• Notifying the NAM if approval is needed by an adjuster for hotel rates or additional fees/requests from the insured family
• Calling the hotel directly or using online booking tools to secure a reservation for families, negotiating rates when necessary
• Informing the hotel of (if any) needed involvement in the abatement payment process
• Adding our travel agent number (IATA/ARC #) to every booking
• Updating ACT with details of hotel reservations
• E-faxing Rate Agreement to the hotel and the THA for the insured to sign
• Ensuring the insured pays the abatement directly to ALE Solutions using our CCAF
• Calling the insured family with the confirmation number and confirming the hotel is booked