Hostess
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Key skills for this role
About the Role
Rixos Premium Saadiyat Island is seeking a professional and enthusiastic Hostess to join their hospitality team in Abu Dhabi. As the first point of contact for guests, you will be responsible for managing reservations, greeting and seating guests, and maintaining a welcoming atmosphere.
Key Skills for This Role
Responsibilities
- Answer telephone calls within three rings using proper salutations and professional telephone etiquette
- Record, confirm, and manage restaurant reservations and cancellations in accordance with departmental standards
- Communicate reservation and cancellation changes to management promptly as they occur throughout your shift
- Greet guests warmly at the restaurant entrance and seat them according to the floor plan while ensuring fairness to all service staff
- Review the reservation book, pre assign designated tables, and follow up on all special guest requests
- Maintain a clean, organized, and fully stocked hostess stand with menus and check folders
- Present menus to guests and ensure they are satisfied with their assigned table
- Maintain positive guest relations at all times and address any concerns with empathy and professionalism
- Demonstrate knowledge of restaurant services, amenities, and activities to respond accurately to guest inquiries
- Monitor your assignments to ensure compliance with departmental standards and operational excellence
- Multitask effectively while maintaining composure and efficiency during peak service periods
Requirements
- Professional and enthusiastic demeanor with a passion for hospitality
- Exceptional interpersonal skills and attention to detail
- Ability to multitask effectively in a fast paced environment
- Knowledge of restaurant services and amenities
Full Job Posting
Job Description
- We are seeking a professional and enthusiastic Hostess to join our hospitality team in Abu Dhabi, United Arab Emirates.
- As the first point of contact for our guests, you will be instrumental in creating a welcoming and organized experience from the moment they arrive.
- This role requires exceptional interpersonal skills, attention to detail, and a genuine passion for delivering outstanding customer service in a dynamic, fast paced environment.
Responsibilities
- Answer telephone calls within three rings using proper salutations and professional telephone etiquette
- Record, confirm, and manage restaurant reservations and cancellations in accordance with departmental standards
- Communicate reservation and cancellation changes to management promptly as they occur throughout your shift
- Greet guests warmly at the restaurant entrance and seat them according to the floor plan while ensuring fairness to all service staff
- Review the reservation book, pre assign designated tables, and follow up on all special guest requests
- Maintain a clean, organized, and fully stocked hostess stand with menus and check folders
- Present menus to guests and ensure they are satisfied with their assigned table
- Maintain positive guest relations at all times and address any concerns with empathy and professionalism
- Demonstrate knowledge of restaurant services, amenities, and activities to respond accurately to guest inquiries
- Monitor your assignments to ensure compliance with departmental standards and operational excellence
- Multitask effectively while maintaining composure and efficiency during peak service periods
Qualifications
- Cooperate and comply with Rixos Premium Saadiyat Island in regards to OSH instructions and safe working procedures.
- Take reasonable care for the health and safety of themselves, environment and others at work.
- Do not adversely interfere with anything provided for OSH
- Do not interfere adversely with anything in place to control OSH risks.
- Cooperate with organization with respect to actions and or action taken to protect the employee/ OSH requirements.
- Follow OSHMS procedures as applicable.
- Raise identified OSH issues with designated persons and take part in OSH consultative OSH requirements.
- Report all near miss/ hazard/ unsafe/ conditions or act.
- Use appropriate PPE and safety systems
- Be familiar with emergency and evacuation procedures.
- Attend OSH training as required by the training needs analysis.
- Maintain all OSHMS records as required by the Rixos Premium Saadiyat Island.
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