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indeed

Host

Mina Group
Riyadh, KSA
Full-time
Onsite
SAR 2,500 to SAR 3,000.
Discovered 1 weeks ago
Guest serviceRestaurant hostingReservation systemsPOS systemsEnglishCustomer service
Free

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Guest serviceRestaurant hostingReservation systems
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Responsibilities

  • Welcome and greet all guests in a friendly, professional, and courteous manner.
  • Manage the restaurant entrance and ensure guests are attended to promptly upon arrival.
  • Check reservations, confirm guest details, and manage the reservation system.
  • Escort guests to their tables and provide menus when required.
  • Manage the waiting list and provide accurate estimated waiting times.
  • Coordinate with waiters, supervisors, and restaurant management regarding table availability and guest flow.
  • Monitor table status and ensure efficient seating according to the restaurant seating plan.
  • Handle guest inquiries and provide accurate information about the restaurant, menu, services, and facilities.
  • Respond professionally to guest requests, concerns, and complaints, escalating issues to management when necessary.
  • Maintain an organized and clean reception or host stand and ensure the entrance area presents a professional appearance.
  • Assist with guest preferences, special occasions, VIP guests, and special seating requests.
  • Support the restaurant team during busy periods and assist with other Front of House duties as required.

Qualifications and Requirements

  • Previous experience as a Restaurant Host/Hostess, Receptionist, Guest Relations professional, or in a similar Front of House role is preferred.
  • Previous experience in a restaurant, hospitality, or customer-service environment.
  • Excellent communication and interpersonal skills.
  • Strong customer-service and guest-handling skills.
  • Ability to remain calm and organized during busy periods.
  • Good coordination and teamwork skills.
  • Ability to manage multiple guests and requests efficiently.
  • Good English communication skills; additional languages are an advantage.
  • Basic computer skills and experience with reservation systems or POS systems is preferred.
  • Flexibility to work shifts, weekends, holidays, and peak restaurant hours.

Key Competencies

  • Guest service, communication, professionalism, responsiveness, teamwork, organization, time management, problem solving, attention to detail, and ability to work under pressure.
  • Maintain a positive and welcoming attitude.

Workplace

  • Work location is in person.

Pay

  • Monthly pay is SAR 2,500 to SAR 3,000.

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