Host / Hostess
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Key skills for this role
About the Role
A hotel in Abu Dhabi is looking for a dynamic and self-motivated Host/Hostess to provide warm and efficient service to guests. The role involves welcoming guests, managing reservations, coordinating with the service team, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Offer consistently professional, friendly, warm and engaging service
- Welcome guests to the assigned outlet, receive and conduct guests to tables
- Take outlet reservations, handle the reservation book and answer the telephone
- Set up the outlet prior to business hours along with the service team
- Coordinate with the service team for necessary arrangements according to floor plan
- Observe cleanliness and maintenance of the outlet and entrance area
- Assure well being of all guests by maintaining close, friendly, yet discrete contact
- Be aware of all menus and ongoing promotions to recommend if requested
- Contribute in setting up the outlets database
- Reassure guests’ satisfaction upon their departure
Requirements
- Diploma/degree in hospitality
- Previous experience in Food & Beverage Department within a hotel preferred
- Excellent command of English (spoken and written)
- Service oriented with good interpersonal skills
Full Job Posting
Job Description
- We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.
Key Responsibilities
- Offer consistently professional, friendly, warm and engaging service
- Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
- Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
- Set up the outlet prior to the business hours along with the service team
- Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
- Observe the cleanliness and maintenance of the outlet and the entrance area
- Assure the well being of all guests by maintaining a close, friendly, yet discrete contact
- Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
- Contribute in setting up the outlets database
- Reassure the guests’ satisfaction upon their departure
Education, Qualifications & Experiences
- You should ideally have a diploma / degree in hospitality with preferable previous experiences in the Food & Beverage Department within a hotel.
- You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written.
- Multiple language ability is considered as additional advantage.
Knowledge & Competencies
- The ideal candidate will be service orientated and strive to exceed the expectations of our guests at every turn.
- You are enthusiastic and committed with good interpersonal skills and a positive attitude and a great smile, be smart in appearance and well groomed.
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
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