indeed
Hospital Receptionist
Unknown
Maharashtra, IND
Full-time
Onsite
₹15,000.00–₹25,000.00 per month
Discovered 1 weeks ago
Patient registrationAppointment schedulingTelephone handlingPatient records managementFront-office administrationPatient service
Free
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Patient registrationAppointment schedulingTelephone handling
Role Overview
Provide a welcoming and professional first point of contact for patients, attendants, visitors, and healthcare staff.
Manage reception, patient registrations, appointments, telephone calls, enquiries, and administrative documentation while supporting excellent patient service.
Key Skills for This Role
Patient registrationAppointment schedulingTelephone handlingPatient records managementFront-office administrationPatient service
Full Job Posting
Job Summary
Provide a welcoming and professional first point of contact for patients, attendants, visitors, and healthcare staff.
Manage reception, patient registrations, appointments, telephone calls, enquiries, and administrative documentation while supporting excellent patient service.
Key Responsibilities
- Welcome and assist patients, attendants, and visitors in a courteous and professional manner.
- Register new and existing patients and maintain accurate patient information.
- Schedule, reschedule, and confirm doctor appointments.
- Handle incoming and outgoing telephone calls and direct calls to the appropriate department.
- Provide information regarding doctors, departments, consultation timings, hospital services, and procedures.
- Manage the reception desk and ensure smooth patient flow.
- Coordinate with doctors, nurses, billing, laboratory, pharmacy, and other hospital departments.
- Assist patients with registration, OPD procedures, billing enquiries, and other front-office requirements.
- Maintain patient records, forms, registers, and other administrative documents.
- Handle patient enquiries and complaints professionally and escalate issues when necessary.
- Maintain confidentiality of patient information and follow hospital policies and procedures.
- Assist with insurance and TPA-related documentation when required.
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