Holiday Supervisor
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Key skills for this role
About the Role
Mercator Travel and Tourism seeks a Holiday Supervisor to lead the outbound holiday team, drive sales growth, and oversee daily operations. The role requires 5-8 years of experience in outbound holidays or travel sales, including supervisory experience, and strong knowledge of luxury destinations.
Key Skills for This Role
Responsibilities
- Supervise the outbound holiday team and daily operations
- Drive holiday sales and ensure achievement of revenue targets
- Assist in creating, pricing, and promoting holiday packages
- Handle escalated customer concerns and provide effective solutions
- Identify new business opportunities and market trends to increase sales
- Monitor team performance, sales conversion, and productivity
- Ensure excellent customer service and timely handling of inquiries and bookings
- Coordinate with airlines, hotels, DMCs, and other travel partners
- Train and support team members to improve product knowledge and sales skills
- Ensure compliance with company policies and operational procedures
Requirements
- Minimum 5–8 years of experience in outbound holidays, travel sales, or tour operations, including supervisory experience
- Experience in handling VIP and high net worth clients with exceptional attention to detail and service standards
- Strong knowledge of luxury destinations, premium resorts, cruises, and bespoke travel experiences
- Proven track record in achieving sales and revenue targets
- Proficiency in GDS systems, travel booking platforms, and Microsoft Office applications
- Ability to work under pressure, manage multiple priorities, and lead a team effectively
- Strong negotiation, problem solving, and organizational skills
Full Job Posting
Job Summary
- The Holiday Supervisor is responsible for leading the outbound holiday team, driving sales growth, overseeing holiday operations, ensuring excellent customer service, and achieving departmental sales and operational targets.
Key Responsibilities
- Supervise the outbound holiday team and daily operations.
- Drive holiday sales and ensure achievement of revenue targets.
- Assist in creating, pricing, and promoting holiday packages.
- Handle escalated customer concerns and provide effective solutions.
- Identify new business opportunities and market trends to increase sales.
- Monitor team performance, sales conversion, and productivity.
- Ensure excellent customer service and timely handling of inquiries and bookings.
- Coordinate with airlines, hotels, DMCs, and other travel partners.
- Train and support team members to improve product knowledge and sales skills.
- Ensure compliance with company policies and operational procedures.
Qualifications & Requirements
- Minimum 5–8 years of experience in outbound holidays, travel sales, or tour operations, including supervisory experience.
- Experience in handling VIP and high net worth clients with exceptional attention to detail and service standards.
- Strong knowledge of luxury destinations, premium resorts, cruises, and bespoke travel experiences
- Proven track record in achieving sales and revenue targets.
- Proficiency in GDS systems, travel booking platforms, and Microsoft Office applications.
- Ability to work under pressure, manage multiple priorities, and lead a team effectively.
- Strong negotiation, problem solving, and organizational skills.
Additional Information
- Preferably residing inside the United Arab Emirates and available to join immediately.
- Work Location: In person
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