Hilti Store Representative

As a Hilti Store Representative you will work with the wider retail sales team in managing the day-to-day operations of the store as well as provide a superior level of service to our customers through product demonstrations and service consultations. This is not an ordinary retail sales job, we focus on building and maintaining lasting relationships with our customers in understanding their business needs and how our solutions can add value. This is why we stand out as a market leader! You will also be responsible for carrying out some general duties (like receiving freight & packing) to ensure that we are delivering on our world class customer service experience in a timely and organised manner. This role is also a great landing point to develop your sales and account management skills, with opportunities for progression within a multinational organisation. If you enjoy interacting with customers and providing exceptional customer service, then this is the role for you!

Manage the day-to-day operations of the store

Initiate customer contact, build and maintain lasting relationships with our customers

Overall customer touchpoints, including sales, repairs and inputted sales

Achieve retail sales targets and profitable growth

Maintain of customer database

Maintain Operational Excellence - Inventory controls and processes, data entry quality, store utilities upkeep

Exceptional customer service skills and focus

A self-starter mindset with motivation to drive and achieve results

A team player attitude

High learning agility and drive for self- development

A keen eye for detail and passion for problem solving

The ability to effectively and proactively develop customer relationships

Competent PC skills

A plus to have a valid forklift licence or willingness to obtain one upon employment

A competitive salary base + super + bonus

An extra week of leave - i.e. 5 weeks leave

Leave loading of 17.5% - i.e. you are paid 17.5% of your salary for the days you take annual leave

Access to Converge EAP - with you & your family members entitled to 6 free sessions per year (in the areas of lifestyle, legal, money & nutrition)

A diverse and inclusive culture

Fun & engaging team

Opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.