Helpline Operator

Answer a high volume of calls promptly and maintain a rapid response rate to agreed standards, remaining calm and providing a professional response at all times.

Answer email/online enquiries in an efficient, timely manner to achieve service levels

Prepare and submit telephone notes of a high standard

Implement and apply business continuity procedures during the failure of the call system and communicate with colleagues

Report any faults in the internal call system and any systems connected to the telephone software

Printing, filing, photocopying and scanning

Archiving files and retrieving archived files

Competitive, discretionary annual bonus

Core benefits paid for BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading

A generous pension scheme where we contribute 8% of your salary from day one of your employment