Helpdesk Technician - NLRB

At CODEplus, we are more than just a technology company—we are a team of innovators, problem-solvers, and industry leaders dedicated to delivering cutting-edge solutions.

With 31 years of success in government and commercial sectors, we have built a reputation for excellence, reliability, and long-term partnerships.

We are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk in Washington, DC.

As a trusted and growing organization, we offer stability, competitive compensation, and exciting career growth opportunities .

• Serve as the first point of contact for end-users, logging incidents, and service requests promptly and accurately.
• Diagnose, troubleshoot, and resolve end-user problems related to hardware, software, mobile devices, audiovisual equipment, and video teleconference systems.
• Document incidents, solutions, and service requests in detail, ensuring accurate records for future reference.
• Provide technical support for mobile devices, including smartphones and tablets, ensuring seamless integration, and troubleshooting issues related to connectivity and applications.
• Support audiovisual and video teleconference equipment, configuring, troubleshooting, and maintaining systems to ensure optimal functionality during meetings and presentations.
• Assist in technical refresh projects, deploying new laptop hardware, performing operating system upgrades, and installing specialized software as per organizational requirements.
• Collaborate with IT teams to ensure smooth transitions during hardware and software upgrades, minimizing downtime and user disruption.

• Proven (1 year)