Helpdesk Manager

Helpdesk Manager | Full-Time | On-Site|

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation.

Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI.

With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation , you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed.

Among our company goals, we aim to be a long-term employer.

That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software.

At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Are you someone who knows your way around managing IT projects, has a high attention to detail, organizational skills, and can provide outstanding customer service?

Come Join POA's dynamic and growing IT team!

As Helpdesk Manager, you will be responsible for the successful delivery of our I.T. managed services customers’ Helpdesk.

For this position, we are seeking an individual who possesses a unique mix of strong IT technical service, management and support abilities, within an IT ecosystem, combined with solid hands-on technical experience.

• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Manage the operation and organization of the Helpdesk.
• Conduct performance evaluations to monitor delivered results from the Helpdesk.
• Attend team meetings with technical staff.