Field Service Supervisor

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation.

Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX.

With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation , you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed.

Among our company goals, we aim to be a long-term employer.

That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software.

At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

We are seeking a Service Supervisor for our offices in Texas – Austin, Dallas.

Primary Objectives/Scope: Supervise assigned service technicians to meet and exceed department profitability goals.

Assist Branch Technical Manager in administration and recruiting; Promote Service Techs productivity and job-related personal growth.

• Routinely demonstrates and creates a helpful and positive work culture
• Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors
• Conducts self at all times as the public image of the company in accordance with the companies Code of Conduct
• Meet or exceed team productivity goals on a number of measurements including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration
• Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance