Helpdesk Engineer - Level II

Century Solutions Group, Inc. is a leading IT services provider headquartered in Tyrone, GA, with an additional office near The Battery in Atlanta.

We specialize in delivering customized technology solutions that help our clients operate more efficiently and securely.

We offer a collaborative, growth-oriented environment where team members are empowered to develop their skills, take ownership of their work, and make a meaningful impact.

Note: This is a fully onsite role based in Tyrone, GA.

As a Help Desk II Technician, you will play a key role in delivering high-quality technical support to our clients.

You’ll be responsible for troubleshooting issues, managing service requests, and ensuring the reliability and security of client systems.

This role is ideal for a client-focused IT professional who thrives in a fast-paced environment, enjoys problem-solving, and values strong documentation and process discipline.

The ideal candidate is a proactive, service-oriented IT professional who: - Takes ownership of issues and follows them through to resolution - Communicates clearly and confidently with both technical and non-technical users - Thrives in a fast-paced MSP environment and can manage multiple priorities - Is detail-oriented and values thorough documentation - Enjoys learning new technologies and continuously improving their skillset - Works well independently while contributing positively to a team

Deliver responsive, professional technical support to clients across various environments

• Troubleshoot hardware, software, and network issues (remote and onsite)