Helpdesk

Key Roles & Responsibilities

• Greet and assist clients and visitors at the front desk.
• Handle all incoming and outgoing calls professionally.
• Maintain cleanliness and organization of the front office area.
• Receive and follow up on resident complaints with the Maintenance Department.
• Manage staff attendance and prepare daily reports.
• Communicate updates on new joiners and exits to the HR team.
• Coordinate with back-office for ID cards and uniforms for staff.
• Maintain visitor logs, courier records, and vendor details.
• Handle petty cash and prepare related expense statements.
• Prepare and share daily reports with management.
• Assist in booking amenities and updating residents' electricity (BESCOM) bill details.
• Maintain documentation and support general administrative tasks.