Helpdesk Administrator

Competitive Salary on offer, Plus Overtime, plus Great Benefits

NG Bailey are seeking an experienced Helpdesk Administrator to provide administrative support to the operational team to ensure effective and compliant service delivery on our prestigious contract based at Wembley Stadium.

This is a full time permanent position working Monday to Friday, the successful applicant must be able to work different shift patterns on a rotation, working 07:00 - 16:00 and 09:00 - 18:00.

Some of the key deliverables in this role will include:

• Assist the Contract Supervisors and Contract Manager with the management of the Account / Contract.
• Coordinate the NGB Engineers through the effective use of the CAFM System in terms of efficient planning and scheduling.
• Monitor contract performance and overall trends in service delivery using the CAFM System to optimise service delivery and identify future compliance activities.
• Track / monitor SLA’s of reactive and PPM tasks.
• Coordinate the record keeping process to ensure the upkeep and updating of document control center.
• Assist with the production and up-keep of all contractual documentation.

What we’re looking for :

An experienced Administrator working to a high standard and ideally come from a customer service background.

You will have the ability to problem solve, prioritise requests and you must thrive under pressure.

And with the utmost regard for customer service this is a role for you.

You will hold current qualifications to work as a Helpdesk Administrator including.

• Experience and knowledge of CAFM systems (Desirable, not essential, as training will be given)
• Ability to prioritise and multi-task to a high level, whilst adhering to strict deadlines
• Ability to liaise with Engineer’s and Sub Contractors and ensure standards of works are maintained
• Analytical and methodical problem-solving skills
• Must have educational qualifications in Mathematics and English Language